Rwanda is yet again rating the country’s existing and emerging hotels to ensure that they standardize on their international service delivery and improve on amenities potential to placate the increasing number of tourists from various corners of the globe.
The genesis of the program was in 2011, a year that saw Rwanda Development Board (RBD) list 31 facilities, and award them star-status.
Apparently, by the end of 2013, the government will have not only rated emerging facilities but will revisit those that it had rated the previous two years, with an objective to giving them ranking depending on improvement or depreciation of standards.
Rwanda Hotelier Demographics
The entire hotelier sector in Rwanda vaunts a total of 3552 rooms, which shows a yawning gap of 6000 rooms to sustain the ever-growing tourist base in Kigali and the rest of the country.
The standards are not often the best, a caustic result of the building aplomb that developers are currently exercising, in the rush to cater for the numbers without giving proper feasibility studies to professional catering. For this reason, this year’s rating and ranking implementation will seek to gauge the ecological sustainability, amenities, as well as, health and sanitation parameters of each base the Board will visit.
The May exercise, indeed, will follow the certification dictates that govern quality hotelier surveys in the larger East African Community.
Were it to go on its own, the government would have to churn out 163 Billion Rwandan Francs ($275 million) to help improve service delivery from a public perspective in lieu of leaving the private sector the burden of overseeing shoddy establishments.
One such mega project is the Marriot Hotel, a 254-room hospitality edifice that upon completion will be worth $55 million and will be ranking together with some of 2011’s best-rated hotels including Serena Kigali, which is also a five-star facility.
The Great Lakes Region’s country has an hotelier organization known as Rwanda Hotels and Restaurants Association that caters for the welfare of member hotels although it has received a blind eye from the country’s hotelier sector which does not take favor with the association’s annual fees of 1.5 million Rwandan Francs for a 5-star facility.
The association currently has a membership that verges on 30, though there is insufficient data to reveal the entire membership base.
Another major concern of the hotel sector is the customer care mandate, where analysts say that there needs to be more training support for workers in hospitality-related vocations, while seeking for a connection between focus on development and proper remuneration of workers by employers, to ensure standard service delivery.